Terms & Conditions

These terms apply to visits, bookings, pottery painting sessions, parties, workshops and events at Happy Glaze Pottery.

By making a booking with us, you agree to the terms applicable to that booking. Some events, workshops, parties and packages may have additional or different terms, which will be shown on the relevant booking page or provided when you book. Where specific booking terms are provided for an event or package, those terms will apply to that booking.

General Pottery Painting Bookings

Regular pottery painting bookings reserve a table for the number of people and session length selected.

Please include everyone attending in your party size, including adults who do not intend to paint, babies and children. This helps us allocate enough space safely and fairly.

Regular bookings are intended primarily for people taking part in pottery painting. We normally allow a maximum of one non-painter per table unless otherwise agreed with us in advance.

Your booking is not confirmed until you have received a confirmation email. Please check your junk or spam folder if you do not receive one.

Card details may be required to secure a regular booking, but no payment is taken at the time of booking unless stated otherwise. Pottery, food and drinks are paid for separately during your visit.

Walk-ins are welcome when we have space, but a table cannot be guaranteed without a booking.

Booking Changes, Cancellations & No-Shows

For regular pottery painting bookings, please give us at least 24 hours' notice if you need to cancel or change your booking.

Cancellations, significant reductions in party size or non-attendance with less than 24 hours' notice may incur a charge of up to £10 per person affected.

Where possible, bookings should be amended or cancelled using the link in your booking confirmation.

Repeated no-shows or unpaid cancellation charges may result in us requiring advance payment before accepting future bookings.

Cancellation arrangements for parties, workshops and ticketed events are different and are explained below.

Nothing in these terms affects your statutory consumer rights.

Session Times & Late Arrival

Please arrive at the time shown on your booking.

Your table is reserved for the session length booked and we may not be able to extend your finishing time if you arrive late, particularly during busy periods when another booking follows yours.

If you think you will need longer, please select an appropriate session length when booking.

Children & Evening Sessions

Children must be appropriately supervised by a responsible adult while visiting the studio.

Our studio is for ages 15+ only after 7pm. This includes babies and younger children accompanying adults.

The final standard two-hour pottery painting session for anyone under 15 therefore finishes before 7pm.

Some specially advertised events may have different age requirements. Where an event description specifies a different age policy, the event description takes precedence.

Pottery Prices & Payment

There is no general studio fee for a standard pottery painting session unless otherwise stated.

Pottery is individually priced and you choose your piece when you visit. Prices vary according to the size and style of pottery selected.

Unless included as part of a prepaid package, workshop or event, pottery, food and drinks are payable during your visit.

Any pottery credit included with a package or event is subject to the conditions stated for that particular booking. If the pottery you choose costs more than your included credit, you can pay the difference.

Painting, Glazing & Firing

Our team will provide instructions for using our pottery paints and materials.

Colours can look significantly different before firing and will develop during the glazing and kiln-firing process.

Pottery painting and kiln firing are handmade processes. Small variations in glaze finish, colour, texture and appearance can occur and are part of the nature of hand-painted ceramics.

Very occasionally, pottery can develop an unexpected fault during glazing or firing. If we believe an item has been damaged as a result of our firing process or a fault with the pottery, please speak to us so we can assess what has happened and offer an appropriate remedy.

Nothing in these terms limits your statutory rights where goods or services are faulty or have not been provided with reasonable care and skill.

Unfinished Pottery & Return Visits

If you do not finish your pottery during your booked session, you may arrange to return and continue painting the same piece.

A £5 return-session charge may apply during peak periods. Return sessions may be offered without this charge during selected quieter, term-time weekday periods.

A piece may be worked on over a maximum of three studio visits unless otherwise agreed with us.

Unfinished pottery cannot be stored indefinitely. Please arrange to complete it promptly. Items left unfinished for more than one month may be disposed of unless we have agreed otherwise with you.

Return visits are subject to table availability and should be booked or agreed with us in advance.

Collection of Finished Pottery

After painting, your pottery needs to be glazed and kiln fired before it can be collected.

Our turnaround time is an estimate rather than a guaranteed completion date and may vary during particularly busy periods or because of circumstances affecting the firing process.

Please wait until you have been notified that your pottery is ready before travelling specifically to collect it.

When collecting, we may ask for information such as the booking name, date of your visit or collection notification so that we can identify and safely release your pottery.

Finished pottery will normally be held for one month after you are notified that it is ready for collection. After this time, uncollected items may be disposed of or donated unless another arrangement has been agreed.

If you cannot collect, postage may be available for an additional charge. Please contact us to arrange this.

Food & Drink

Only food and drink purchased from Happy Glaze Pottery may normally be consumed on the premises.

Birthday cakes may be brought in for pre-arranged celebrations where agreed with us in advance.

Please do not bring other outside food, snacks or drinks into the studio unless we have specifically agreed this with you beforehand.

Catering options may be available for selected private parties and group bookings and must be arranged in advance.

If you or somebody in your group has an allergy or dietary requirement, please speak to a member of the team before ordering. We cannot guarantee an allergen-free environment.

Parties & Private Group Bookings

Party packages, inclusions, prices, capacities and available times are shown on the relevant party page or provided as part of your individual quote.

A deposit or advance payment may be required to secure a private booking. Your booking is not secured until any required deposit has been received and we have confirmed the booking.

The remaining balance and final guest numbers must be provided by the deadline stated in your booking confirmation or invoice.

If you need to cancel or move a private party, please contact us as early as possible.

Where at least seven days' notice is provided, we will normally try to move your booking to an alternative available date within 30 days, although this cannot be guaranteed.

With less than seven days' notice, we may be unable to transfer the booking and amounts already paid may be retained to cover costs and losses arising from the cancellation, subject to applicable consumer law.

Deposits and advance payments are not transferable to another customer or group unless agreed by us.

Guest numbers cannot exceed the capacity agreed for your booking. Please contact us before inviting additional guests if this would increase the numbers originally booked.

Any package-specific conditions supplied when you book form part of these terms.

Workshops, Events & Ticketed Experiences

Tickets for workshops and events are for the specific date and time advertised.

Age restrictions, inclusions, pottery credit, food and drink, session length and any other event-specific conditions will be stated on the relevant event page.

Because workshops and events often involve reserved capacity, materials, external performers, catering or preparation specifically for the number of guests booked, cancellation and transfer arrangements may vary between events.

Please check the event description carefully before booking. Where an event is advertised as non-refundable or non-transferable, this forms part of the booking conditions, subject always to your statutory rights.

If Happy Glaze Pottery has to cancel an event, we will contact affected customers and offer an appropriate alternative, credit or refund depending on the circumstances.

Private Hire

Private hire is subject to availability, agreed capacity, timings and any minimum spend or package requirements confirmed when booking.

Only the spaces specifically included in your private-hire agreement are reserved for your group.

Customers remain responsible for supervising children and for the behaviour of members of their group while on the premises.

Paint at Home

Paint at Home pottery must be painted using appropriate Happy Glaze pottery paints if it is to be returned to us for kiln firing.

Pottery should be returned to the studio within 12 weeks unless otherwise stated for the particular kit.

Once returned, firing turnaround times are estimates and may vary during busy periods.

Any additional terms included with a Paint at Home kit or product description also apply.

Gift Vouchers & Credits

Gift vouchers and promotional credits are subject to any expiry date, redemption conditions or restrictions shown when they are issued.

Gift vouchers cannot normally be exchanged for cash.

Promotional vouchers, compensation credits and event-specific offers may have separate conditions and are not necessarily interchangeable with standard gift vouchers.

Café & Licensed Bar

Alcohol will only be served in accordance with our premises licence and applicable licensing law.

We reserve the right to refuse the sale or service of alcohol where appropriate.

Proof of age may be requested.

Behaviour & Safety

We want Happy Glaze to be a welcoming and enjoyable space for customers and staff.

Customers must follow reasonable safety instructions given by our team and children must remain appropriately supervised.

We reserve the right to ask someone to leave where their behaviour is abusive, threatening, unsafe, significantly disruptive to other customers or staff, or where they repeatedly refuse reasonable instructions.

Personal Belongings

Please take reasonable care of your personal belongings while visiting.

If you believe you have left something behind, please contact us as soon as possible. We cannot guarantee that lost property will be found or stored indefinitely.

Photography & Filming

We sometimes take photographs or video in the studio for our website, social media and marketing.

Where customers are clearly identifiable and are the focus of marketing photography or filming, we will seek appropriate permission.

You are welcome to tell a member of the team if you do not wish to be included in photographs or filming taking place during your visit.

Customers are welcome to take photographs of their own group, but please be considerate of the privacy of other customers and our staff.

CCTV

CCTV operates within the premises for security, safety and crime-prevention purposes.

CCTV footage is handled in accordance with applicable data-protection law and will only be accessed or disclosed where there is an appropriate reason to do so.

Please see our Privacy Policy for further information about how we handle personal data.

Website Information & Availability

We try to keep information on our website, including opening times, prices, events and availability, accurate and up to date.

Opening hours may occasionally change because of private events, operational requirements or other circumstances.

Live booking availability is shown through our online booking system. A table or event space is not secured until the booking process has been completed and confirmation has been received.

Complaints & Problems

If something has gone wrong with your visit, booking, pottery or order, please contact us as soon as possible so that we have the opportunity to investigate and help.

You can contact us by email or through the contact options shown on our website.

Nothing in these terms affects your statutory rights.

Online Shop Terms

These additional terms apply to goods ordered through our online shop.

Personalised & Custom-Made Items

Many of our made-to-order products are created or personalised specifically for the customer.

The statutory right to cancel an online purchase because you have changed your mind does not normally apply to goods that are genuinely personalised or made to your individual specification.

If you wish to change or cancel a personalised order, please contact us as quickly as possible. If work has not yet started, we may be able to accommodate your request.

This does not affect your rights if an item is faulty, damaged, not as described or otherwise does not meet your statutory rights.

Non-Personalised Online Purchases

For eligible non-personalised goods purchased online, statutory distance-selling cancellation and return rights apply.

Please contact us if you wish to cancel or return an eligible order.

Damaged or Faulty Orders

If an item arrives damaged, faulty or is not as described, please contact us as soon as possible with your order details and, where helpful, photographs of the problem so that we can investigate and arrange an appropriate remedy.

Dispatch Times

Any production or dispatch times shown on our website are estimates unless we have specifically agreed a guaranteed date.

We will let you know if there is a significant unexpected delay with your order.

Happy Glaze Pottery
26–28 Bampton Street
Tiverton
Devon
EX16 6AA

For enquiries, please use the contact details provided on our website.

Last updated: August 2026